Privacy Policy — Boonah Eyecare
At Boonah Eyecare, your privacy matters to us. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store, and protect your information when you interact with our practice — in person, by phone, or through our website.
1. What Information We Collect
We may collect the following types of personal information:
- Your name, date of birth, and contact details (e.g. phone number, address)
- Medicare details or private health fund information
- Relevant medical history and eye health records
- Prescriptions, clinical test results, or referral notes
- Information you provide through our website (e.g. booking requests)
2. How We Collect It
We collect personal information:
- Directly from you when you visit our clinic, book an appointment, or speak to our team
- When you fill in a form (in-person or online)
- From your referring doctor or other healthcare professionals (with your consent)
3. Why We Collect It
We collect your information to:
- Provide you with high-quality optometric care
- Monitor and manage your eye health
- Process health fund claims or Medicare billing
- Contact you about appointments, test results, or follow-up care
- Comply with professional and legal obligations
4. How We Keep Your Information Safe
Your records are stored securely — both digitally and physically — and only accessible to authorised staff involved in your care. We take active steps to protect your information from loss, unauthorised access, or misuse.
5. Who We Share It With
We may share your information with:
- Other healthcare providers (e.g. ophthalmologists, GPs) involved in your care
- Health insurers or Medicare, where required
- IT service providers (only for secure data storage or technical support)
- Regulatory or legal authorities, where required by law
We do not sell or rent your personal information to any third parties.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections if your details are inaccurate or out-of-date
- Withdraw consent for non-essential communications at any time
To make a request, please contact us using the details below.
7. Questions or Concerns?
If you have any questions about your privacy or how your data is handled, please get in touch with us.
📍 Boonah Eyecare
📞 (07) 5463 2833
🌐 Contact us here
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: September 2025